Sutro FAQ

HOW DOES THE SUTRO SMART POOL CHEMISTRY MONITOR WORK?

The Sutro smart chemistry sensor floats in your pool or spa and monitors your water quality. It communicates with your smartphone (either an iPhone or Android) via the cloud, and alerts you when an action is necessary. The Sutro system also mails you chemicals of your choice, however; we don’t believe in locking people into chemical subscription contracts.

HOW IS THE SUTRO POWERED?

It is battery-operated, all of which can be easily replaced every 6 months.

IS THERE A CHEMICAL SUBSCRIPTION?

Nope, we dont believe in locking you into yearly contracts. People use their pools (and spas) in different ways. We do support a pay-as-you-go model, as thats how chemicals for the pool should be bought.

HOW MUCH DOES IT ALL COST?

We’re offering a pre-order value of $399 per device. Again, we don't believe in a subscription service, as you may use your pool more than others. We're not in the business of stiffing you on one-off chemical purchases. We do offer a pay-as-you-go model, though!

WHEN DOES MY CREDIT CARD GET CHARGED?

If you preorder the device, your credit card will be charged at the time of pre-order as we are currently in manufacturing with expected delivery of June 2017, shipping window will be set after purchase.

WHAT DEVICES IS THE APP COMPATIBLE WITH?

The Sutro app works with all iOS and Android devices.

CAN I LEAVE THE SENSOR OUT OF THE WATER?

Yes, you can - party away!

IS THE SUTRO SENSOR SAFE FOR WATER PLAY?

It is completely safe for your kids to play with while swimming. You would need to replace it however, if damaged while played with - as our sensors are sensitive to foul play.

WHAT DOES THE SUTRO MEASURE?

pH, free chlorine, total chlorine, alkalinity, temperature, UV light, salt, TDS, calcium hardness, and cyanuric acid.

WHAT CHEMICALS ARE SUPPORTED?

For starters, we will ship the common chemicals - but soon thereafter we will extend our offering to any chemicals (and brands) of your choice. We're actively working with best-in-class chemical providers to get you safe and eco-friendly chemicals as well.

CAN I USE MY OWN CHEMICALS?

You certainly can. You’ll need to routinely make chemical purchases at the store or commerce site of your choice if you opt for this option. It just helps if we know what chemicals you're purchasing.

WHAT OTHER CHEMICALS WILL I NEED FOR MY POOL?

That depends on your purchasing plan. If you buy your own chemicals, you’ll need to routinely make chemical purchases at the store or commerce site of your choice. If you’ve agreed to have Sutro supply your chemicals, all the chemicals you’ll ever need to care for your pool will be delivered to your door on a regular basis, at best value on the market.

ARE THERE EVER EXTRA CHARGES IF I USE TOO MANY CHEMICALS?

Nope, because it’s a pay-as-you-go model. We’re not in the business of locking you into a contract and then forcing you to purchase extra chemicals as you use more.

CAN I USE THE SUTRO DEVICE IN MULTIPLE POOLS OR SHARE IT WITH MY HOT TUB?

The Sutro device should be put in only one body of water. The Sutro system is a smart system which keeps track of consumption, temperature, and gallonage of your pool or spa. Moving the device between bodies of water will confuse the system. If your hot tub is connected to your spa, then you can definitely share the device.

DOES THE SUTRO WORK IN AN ABOVE GROUND, SALT WATER POOLS AND BROMINE-BASED SPAS?

The Sutro works in any pool, regardless if its in-ground, above-ground, salt-water, Jacuzzi, hot tub, Softub, etc.

ARE THE CHEMICALS SAFE FOR POOL COVERS?

They are, however all pool-covers deteriorate after some time. This is normal wear-and-tear for pool owners. Again, the Sutro will sell you chemicals for your type of pool.

HOW MUCH WILL IT COST TO USE A POOL TECH FROM THE SUTRO POOL TECHNICIAN NETWORK?

Our Pool Technician Network is inclusive of any and all pool techs who wish to use the Sutro device. Because these technicians are all a part of different companies, their pricing will vary depending on which company they work for.

CAN I HAVE MULTIPLE USERS USING THE SAME SUTRO ACCOUNT?

You sure can. You can invite your husband, wife, children, or pool service technician, or AirBNB guest (all free of charge)!