Why Sutro?
Here's what sets us apart.
The Sutro Monitor
At Sutro, our main goal is to make water safe. We feel strongly that safe water, be it drinking, agriculture, pool, or spa water, is vital to a thriving world. That’s what drives all our decisions and every day, we try and think of better ways to make water safe.
Along with that noble goal, we want to make the experience of using Sutro products as simple, safe, and seamless as possible. We have written about How Simple, Safe, and Seamless Drove Our Design Process as well as Insights into Crowdsourced Pool and Spa Measurements and Chemicals.
All of these posts reveal a glimpse of what makes us tick. They also give some reasons as to why you should use Sutro products and services but we have heard from lots of potential customers that we need to do a better job of sharing our vision of the world.
The question all of them want us to answer is simply -- Why Sutro?
Chemistry Tests
Our chemistry is done via a flow cell and a cartridge full of reagents. If you have ever used a liquid water test kit, then you know what we’re doing -- the same way that you take a sample of water, drop color in the cell, mix it up, and then compare colors - is the same thing we do. Only on a microscopic level. For us, micro means 1/1,000 the volume of water you would use in a normal test kit. It’s a simple process made complex by all the little things that could go wrong like bubbles, dirt, scratched flow cell, etc. (BTW, all of which have gone wrong on us).
Accurate And Consistent Measurements
Means Safer Water
A pool or spa’s water will usually go bad if it has not been tested regularly. The reason for that is simple -- untreated water will grow all sorts of critters; that’s why we decided to test your water three times a day to ensure that we have the most consistent and accurate measurements to feed our recommendations engine. Usually, you may test your water once a week, and act upon that data. We test it 21x more than you do. That means that we’ve tested the amount you’d test in about 5 months in 1 week.
We don’t want you to hate your pool because of something that can easily be done using technology. Our whole motto: Love Your Pool (or Spa) Again - centers around ensuring that you can do that.
A Seamless, White-Glove Experience
At Sutro, we strive to provide the best experience. Part of that experience is making sure that each and every one of our customers are taken care of if they have a problem.
We’re dedicated to providing the best customer service we can and that’s why we have our Sutro Partners program, which is for pool and spa retailers as well as professionals.
Our goal is to have a Sutro partner within a call or drive to all of our customers. This is a big and challenging goal but we understand that when your pool is green or your spa is foaming, no amount of us being on the phone will make it better. Sometimes, a pool and spa problem requires a professional to be on site and we intend to have a trained and trusted network of such professionals ready and able to help our customers. It’s a bold goal but we feel that a true white-glove experience requires local professionals that can physically go to a customer pool or spa. We’re also willing to do hard things, it did take us 5 years to launch a product.
Sutro is a smart system that will help you manage your pool (or spa). It's the simple, safe, and seamless way to measure, monitor, and get treatment recommendations to keep your water safe.
The Sutro system comes with:
(1) Sutro Monitor (this floats in your pool or spa)
(1) Water test cartridge (measures pH, free chlorine (and bromine for spas), and alkalinity). It also works for saltwater pools.
(2) Rechargeable Li-Ion batteries
(1) Hub and Charger base unit (this goes in your house to extend the Sutro's range)
(1) US-110V adapter
Once you receive the device, download the Sutro App for iPhone or Android here.
When you open the app, you will create an account and choose the monthly service plan that is best for you ($29/mo for basic or $39/mo for premium)
Your subscription also includes a testing cartridge (that goes inside Sutro) which will be shipped to you as needed.
Sutro is a smart system that will help you manage your pool (or spa). It's the simple, safe, and seamless way to measure, monitor, and get treatment recommendations to keep your water safe.
The Sutro system comes with:
(1) Sutro Monitor (this floats in your pool or spa)
(1) Water test cartridge (measures pH, free chlorine (and bromine for spas), and alkalinity). It also works for saltwater pools.
(2) Rechargeable Li-Ion batteries
(1) Hub and Charger base unit (this goes in your house to extend the Sutro's range)
(1) US-110V adapter
Once you receive the device, download the Sutro App for iPhone or Android here.
When you open the app, you will create an account and choose the monthly service plan that is best for you ($29/mo for basic or $39/mo for premium)
Your subscription also includes a testing cartridge (that goes inside Sutro) which will be shipped to you as needed.
Our Customers Know Us Best...
★ ★ ★ ★ ★
"Love mine! For someone that has no experience with a pool this has been a lifesaver and saves so many trips to the pool store. The easy instructions have really helped us. Yes, the price is expensive at the start but really worth it. I’m in total control of my pool and save over a month since I don’t need a pool service."
— Kris Hedrick
★ ★ ★ ★ ★
"Saves me trips to get water checked and also let’s me tell my daughter who lives near by what needs to be done when I’m away, so the pool doesn’t get out of wack when I’m not there."
— Ric W.