Why Sutro
At Sutro, our main goal is to make water safe. We feel strongly that safe water, be it drinking, agriculture, pool, or spa water, is vital to a thriving world. That’s what drives all our decisions and every day, we try and think of better ways to make water safe.
Along with that noble goal, we want to make the experience of using Sutro products as simple, safe, and seamless as possible. We have written about How Simple, Safe, and Seamless Drove Our Design Process as well as Insights into Crowdsourced Pool and Spa Measurements and Chemicals.
All of these posts reveal a glimpse of what makes us tick. They also give some reasons as to why you should use Sutro products and services but we have heard from lots of potential customers that we need to do a better job of sharing our vision of the world.
The question all of them want us to answer is simply -- Why Sutro?
Before we jump into why we are the simple, safe, and seamless way to measure, monitor, and recommend treatments for your water, let’s answer some of the common questions we get.
Does it need to be secured to anything?
No. You can let the smart monitor float around your pool or spa. We do recommend thatyou attach it to a ladder or something but it’s not required.
What are the additional costs associated with the unit?
All of our plans cover the support, monitoring and the monthly cartridges.
Can I take it out of the pool or spa?
You can take it out of the pool or spa but we don’t recommend doing that. We want to make sure that we’re testing your water regularity and the best way to do that is to keep it in the water.
If you do need to take it out, that should not be a problem. The Smart Monitor knows that it’s out of the water so it will let us (and you) know.
If you do need to take it out, that should not be a problem. The Smart Monitor knows that it’s out of the water so it will let us (and you) know.
Which chemicals does this work with and how do I know?
We work with all sorts of chemicals. Our database of chemicals is expanding daily. When you first start using the Smart Monitor, we ask you to scan your chemicals so we know which ones you are using. If they are not in our database, then we’ll put them in. Since we use an Artificial Intelligent recommendations engine, our system can adjust to whatever chemicals you may have.
Rest assured that whatever chemicals you are using, they will work for us.
Rest assured that whatever chemicals you are using, they will work for us.
What is your return policy and warranty?
We offer a 30-day risk-free test drive of the monitor. If you don’t like it for any reason, you can ship it back. No Questions asked.
What if I only have my pool open half or part of the year?
We’re still working on how to handle that. Right now, our subscription is for the full year. That includes monitoring and monthly cartridges.
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Simply place the Sutro Smart Monitor in your pool or spa. Once a measurement is done, the Smart Monitor will send the information to the smart hub.
Heading here
Simply place the Sutro Smart Monitor in your pool or spa. Once a measurement is done, the Smart Monitor will send the information to the smart hub.
Heading here
Simply place the Sutro Smart Monitor in your pool or spa. Once a measurement is done, the Smart Monitor will send the information to the smart hub.
Heading here
Simply place the Sutro Smart Monitor in your pool or spa. Once a measurement is done, the Smart Monitor will send the information to the smart hub.
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